Qualifications for success:
Previous experience in Call Center/Contact Center real-time/workforce management.
Experience and understanding of call center dynamics, including staffing, queues, ACD reporting, and performance measurements.
Analyzes and integrates basic data to identify clear patterns or trends and draws reasonable, logical conclusions for insight and improvements.
Ability to document, review and edit work processes and identifies innovative or creative ways to improve efficiency or effectiveness.
Previous hands on experience with workforce management (WFM) applications.
Previous experience with ACD reporting and administration.
Ability to manage client and vendors.
Adaptable to changing environments.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
|Salary||0 to 0|
|Years of Experience ||5+ to 10 years|
|Minimum Education ||-|
|Willingness to Travel||-|
|Hours per week||0|