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Position : SDFC Developer/Admin

Duration : 6 Months

Location : New Jersey

Posted by Panzer Solutions

Job Description

Explanation for Position:

The position requires a candidate with experience in Service Cloud

implementations in global organization with 10,000+ users. UPS CRM Customer

Service is in process of implementing Customer Engagement software platform

( Service Cloud) that would assist UPS in making the transition from

multi-channel transactional call centers to omni-channel customer care centers. The

new solution would enable UPS to provide customers with seamless and easy

experiences no matter which channel (phone, chat, email, web-to-case, social, text,

digital self-service) or device (desktop or mobile) they were using. Furthermore, UPS

is looking for a single, configurable platform solution that would replace functionality

currently provided by multiple disparate UPS legacy applications. This monumental

shift would positively impact customer satisfaction, user productivity, user adoption

and total cost of Ownership.

Details of Position:

The position requires the following skills: Strong analytical skills. Strong business

acumen. Expert understanding and experience with the Service Cloud

platform administration, configuration and customization. Understanding of

implementing CRM packages with best practices, data models, APIs, and integration

tools. Successful candidate will have full implementation life cycle experience with

Water Fall and Agile development methodologies. The prospective candidate should

also have experience in project implementations with vendors (System Integrators),

Statements of Work, Service Level Agreements and design/code reviews.

Additionally, working knowledge with Web Development and Integration technologies

is a benefit. Salesforce Service Cloud experience is a must

Management Skills: Strong oral and written communication skills. Excellent presentation skills. Detail

oriented work ethics. Team player

Primary Skill:

Internet Development Architecture & Design - Expert

Business Process Analysis - Expert

Microsoft Team Foundational Server (TFS) - Advanced

Jboss - Advanced

SQL Language - Advanced

SQL Programming - Advanced

Other Details

Salary0 to 0
Years of Experience 5+ to 10 years
Minimum Education -
Functional Area-
Functional Role-
Willingness to Travel-
Hours per week0