Hands-on Salesforce Solution Architect to provide with design best practices and continuous improvement of the technology function within the Customer Relationship Management (CRM) Center of Excellence. This position provides vision, leadership and overall responsibility for the technology needs of all business units currently leveraging the Competency. This resource will assist the VP of Digital Experience and Domain CIO with CRM product roadmap, strategy and team alignment. This role requires extensive CRM process mapping and gap-analysis experience.
This resource is required to demonstrate strong analytical and problem solving skill with a thorough understanding of CRM's Sales, Service and Field Scheduling processes. This role will work closely with business stakeholders to drive planning, analysis, design and product release activities.
Determine requirements to design and architect solutions compliant with bid parameters
Translate business requirements into well-architected solutions that best leverage the CRM platform/Salesforce
Lead technical design sessions; architect and document technical solutions that are aligned with client business objectives
Manage the technical delivery of custom development, integrations, and data migration elements of CRM /Salesforce implementations
Develop custom solutions and interfaces leveraging the CRM/Salesforce platform
Manage technical scopes and client expectations
Provide hands-on, expert-level technical assistance to developers
Design and manage the execution of test plans to ensure a quality solution is delivered
Lead a team responsible for developing products leveraging the CRM/Salesforce platform
Evaluates completed projects for optimization and coordinate with team leads to update offerings for future iterations
Collaborate with CRM/Salesforce functional management team and with business users to refine scope and high level business requirements for major projects.
Ensure a prioritization process to assess projects that will deliver the most business value.
Develop working relationships with key business users and a strong understanding of the business processes of the area you support
Leverages relationships with key internal/external clients to support business needs.
Develop and maintain working relationships with key vendors so we can maximize our usage of their products
Work with the Enterprise Architecture team to ensure that all initiatives conform to our architectural standards
Manage, advise and mentor the CRM/Salesforce team business analysts
Assist in hiring and retaining the best possible functional and technical talent
Develop and monitor metrics to measure and improve the efficiency of the functional and technical team
Understanding of the marketplace of technology solutions that will best support the needs of the business, stays abreast of current trends
Problem Solving: High level of responsibility. Requires ability to assess process risks and assist in formulating mitigation plans. On key projects, the ability to take corrective action to bring projects back on track and the ability to evaluate alternatives and recommend best course of action will be key attributes needed.
Banking/Consulting experience, preferably with Big 4 firms, desirable
API/Web services development experience
Working knowledge of enterprise integration and third-party enterprise integration tools (E.g., Scribe, WebSphere, Informatica, etc.)
|Salary||0 to 0|
|Years of Experience ||5+ to 10 years|
|Minimum Education ||-|
|Willingness to Travel||-|
|Hours per week||0|